Access and Fairness Survey Results

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Section 1: Access to the Court

Average Response Scores

1=Strongly Disagree  2=Disagree  3=Neither Agree nor Disagree  4=Agree  5=Strongly Agree

1. Finding the courthouse was easy.
100%

5

2. The forms I needed were clear and easy to understand.
80%

4

3. I felt safe in the courthouse.
100%

5

4. The court makes reasonable efforts to remove physical and language barriers to service.
70%

3.5

5. I was able to get my court business done in a reasonable amount of time.
80%

4

6. Court staff paid attention to my needs.
100%

5

7. I was treated with courtesy and respect.
100%

5

8. I easily found the courtroom or office I needed.
80%

4

9. The court's Web site was useful.
100%

5

10. The court's hours of operation made it easy for me to do my business.
100%

5

Section II: Fairness

Average Response Scores

1=Strongly Disagree  2=Disagree  3=Neither Agree nor Disagree  4=Agree  5=Strongly Agree

11. The way my case was handled was fair.
px">100%

5

12. The judge listened to my side of the story before he or she made a decision.
px">60%

3

13. The judge had the information necessary to make good decisions about my case.
px">100%

5

14. I was treated the same as everyone else.
px">60%

3

15. As I leave the court, I know what to do next about my case.
px">100%

5

Section III: Background Information

What did you do at the court today?
Percentage of Survey Responses

Search court records/obtain documents
px">18%

18%

File papers
px">9%

9%

Make a payment
px">9%

9%

Get information
px">9%

9%

Appear as a witness
px">9%

9%

Attorney representing a client
9%

9%

Jury duty
9%

9%

Attend a hearing or trial
9%

9%

Law enforcement/probation/social services staff
9%

9%

Party to a legal matter
9%

9%

How often are you typically in this courthouse?

First time in this courthouse
px">20%

20%

Once a year or less
px">40%

40%

Several times a year
px">20%

20%

Regularly
px">20%

20%

What type of case brought you to the courthouse today?

Traffic
px">12%

12%

Criminal
px">12%

12%

Civil matter
px">12%

12%

Divorce, child custody or support
px">12%

12%

Juvenile matter
px">12%

12%

Probate
12%

12%

Small Claims
12%

12%

Other
12%

12%

What is your gender?

Male
px">0%

0%

Female
px">100%

100%

How do you identify yourself?

American Indian or Alaska Native
px">33%

33%

Asian
px">0%

0%

Black or African American
px">67%

67%

Hispanic or Latino
px">0%

0%

Native Hawaiian or Other Pacific Islander
px">0%

0%

White
0%

0%

Mixed Race
0%

0%

Other
0%

0%

Section IV: Total Surveys

Total surveys answered: 4

Access and Fairness Survey - Index Score

Access
91%

91

Fairness
84%

84

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